PRIVACY POLICY

Effective Date: February 26, 2026

Dent Kraft PDR LLC (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, contact us, request an estimate, schedule service, or communicate with us by phone, email, or text message.

Information We Collect

We may collect the following types of information:

  • Contact information: Name, phone number, email address, and address (if provided).
  • Vehicle and service details: Vehicle year/make/model, photos of damage, requested services (paintless dent repair, window tinting, paint protection film, ceramic coating, paint correction), appointment details, and estimate information.
  • Communication details: Messages you send to us, including emails, form submissions, chats, and SMS/text message content (when applicable).
  • Website usage data: IP address, browser type, device information, pages visited, and general analytics data collected through cookies or similar technologies.
  • Payments (if applicable): If you pay online, payment data is processed by third-party payment processors. We do not store full payment card numbers on our servers.

How We Use Your Information

We use your information to:

  • Provide estimates, scheduling, and services you request.
  • Communicate with you about appointments, updates, and customer support.
  • Improve our website, services, and customer experience.
  • Maintain business records, prevent fraud, and comply with legal obligations.

Text Messaging and Mobile Information

If you provide your phone number, you may receive calls or text messages related to estimates, appointment reminders, service updates, and customer support. Message and data rates may apply depending on your mobile carrier. You can opt out of marketing texts at any time by replying STOP (if applicable) or by contacting us directly.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Enable website functionality.
  • Understand website traffic and performance.
  • Improve content and user experience.

You can control cookies through your browser settings. Disabling cookies may limit certain site features.

How We Share Information

We may share information only as needed to operate our business, including:

  • Service providers/subcontractors who help us run our business (e.g., customer support tools, website hosting, scheduling, analytics, or payment processing).
  • Legal and compliance purposes, if required by law, court order, or to protect our rights, customers, or the public.
  • Business transfers (rare), such as a merger, acquisition, or sale of assets.

We do not sell your personal information.

Data Retention

We retain your information only as long as necessary for business, legal, and operational purposes, including recordkeeping and resolving disputes. When no longer needed, we take reasonable steps to securely delete or de-identify it.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Choices

You may:

  • Request access, correction, or deletion of your personal information (subject to legal and operational requirements).
  • Opt out of non-essential cookies through browser controls.
  • Opt out of marketing communications by following unsubscribe instructions (email) or contacting us.

Children’s Privacy

Our website and services are not intended for children under 13, and we do not knowingly collect information from children under 13.

External Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their policies before providing information.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.

Contact Us

If you have questions about this Privacy Policy or your information, contact Dent Kraft PDR LLC through the contact information listed on our website.