Frequently Asked Questions
Have questions about paintless dent repair, hail damage, window tinting, paint protection film, or ceramic coatings? We’ve answered the most common questions we hear from drivers across Eden Prairie and the Twin Cities metro. If you don’t see your question here, contact us and we’ll help you choose the right solution for your vehicle.
What is Paintless Dent Repair (PDR) and when is it a good fit?
Paintless Dent Repair (PDR) is a specialized repair method used to remove dents, dings, and minor body damage without repainting or using body filler. Technicians carefully massage the metal back into its original shape using precision tools while preserving the factory paint finish. PDR is a great fit for door dings, hail damage, minor creases, and small dents where the paint surface has not been cracked or damaged.
Can PDR fix hail damage and how does the process work?
Yes, Paintless Dent Repair (PDR) is one of the most effective solutions for hail damage repair. The process involves accessing the backside of the damaged panel and carefully pushing or massaging the dents out using specialized tools. This method restores the vehicle’s appearance while maintaining the original factory paint, making it faster and more cost-effective than traditional body shop repairs.
How long do repairs usually take for door dings vs. hail vs. large dents?
Repair times depend on the size, severity, and location of the damage. Small door dings can often be repaired within a few hours. Hail damage repairs may take several days depending on the number of dents and insurance processing. Larger or more complex dents may require additional repair time to ensure the best possible results.
Do you work with insurance claims for hail damage?
Yes, we work directly with insurance claims for hail damage repairs. Our team can help guide you through the claims process and communicate with your insurance provider to make the experience as simple and stress-free as possible.
What’s the difference between ceramic tint vs. standard tint?
Ceramic window tint offers advanced heat rejection, UV protection, and glare reduction compared to standard dyed tint. It helps keep your vehicle cooler and more comfortable while also protecting the interior from sun damage. Ceramic tint does not interfere with electronic signals such as GPS, Bluetooth, or mobile devices, while standard tint mainly provides appearance and basic privacy benefits.
What LLumar tint options do you offer and how do I choose film darkness (VLT)?
We offer a variety of LLumar window tint options with different performance levels and shades to match your needs and preferences. VLT (Visible Light Transmission) measures how much light passes through the tint film — lower percentages create a darker appearance. We can help you choose the right tint based on your desired look, heat reduction goals, privacy level, and Minnesota tint regulations.
What areas should I protect with PPF for Minnesota roads (salt/sand/gravel)?
For Minnesota driving conditions, we recommend applying Paint Protection Film (PPF) to high-impact areas that are most exposed to road debris and harsh weather conditions. Common protection areas include the front bumper, hood, fenders, side mirrors, rocker panels, door edges, and lower panels where salt, sand, and gravel can cause paint chips and damage.
What is paint correction and when should it be done before a ceramic coating?
Paint correction is the process of removing swirl marks, light scratches, oxidation, and other paint imperfections to restore clarity and gloss. It should ideally be completed before applying a ceramic coating because the coating seals and protects the paint’s current condition. Performing paint correction first ensures a smoother, cleaner, and higher-gloss finish with longer-lasting results.
Do I need an appointment and do you offer mobile service?
Yes, appointments are recommended so we can provide dedicated time and service for your vehicle. At this time, we do not offer mobile service — all repairs and installations are completed at our shop and require vehicle drop-off.